MICROSOFT TEAMS CALLING PERTH
Microsoft Teams Calling Perth
Turn Microsoft Teams into your business phone system.
Make and receive normal business phone calls from the Teams app your staff already use. Western Technology can help with Teams Phone setup, business numbers, call routing, queues, auto attendants and user rollout.
Perth based setup and support for Microsoft 365 businesses.
INCOMING CALL
08 Business Number
Ringing reception team
CALL FLOW
One number. The right people answer.
1
Main Number
2
Reception Queue
3
Right Person
Laptop
Mobile
Teams Phone
Call routing, number availability and features depend on the selected Teams Phone licensing and PSTN connection.
Perth Based
Local setup and practical support
Keep Your Workflow
Calling inside the Teams app
Existing Numbers
Porting can be planned where eligible
Clear Call Flows
Queues, menus and business hours
TEAMS, WITH REAL PHONE CALLS
Use the App Your Team Already Knows
Microsoft Teams already handles chat and meetings. Teams Phone adds business telephony, so licensed users can make and receive calls to normal phone numbers when the right phone connectivity is configured.
That can mean fewer apps to learn and a phone system that follows staff between the office, home and mobile devices.
Standard Teams
Chat, internal calls, video meetings and collaboration with other Teams users.
- Teams chat and meetings
- Teams-to-Teams calls
Teams Phone
Adds the phone-system features and PSTN connection needed for business calling to normal phone numbers.
- Business phone numbers
- External calls
- Queues and auto attendants
WHAT YOUR TEAM CAN DO
A Business Phone System Inside Teams
Keep the everyday experience simple for staff while giving the business the call handling features it actually needs.
Make & Receive Calls
Call normal phone numbers from Teams and receive business calls in the same app.
Keep Business Numbers
Existing numbers can often be ported or reused, subject to the chosen provider and number eligibility.
Call Queues
Ring a group of people for sales, reception, support or another team instead of relying on one desk phone.
Auto Attendants
Use a simple menu to direct callers, for example, sales, accounts or support.
Business Hours & Voicemail
Decide what happens during business hours, after hours and when nobody answers.
Work Across Devices
Use Teams on a computer or mobile, with supported Teams desk phones where a physical handset makes sense.
HOW EXTERNAL CALLING CONNECTS
There Is More Than One Way to Connect Teams
Teams Phone needs a connection to the public telephone network before users can call normal phone numbers. We can help assess the practical option around your Microsoft licensing, current provider, phone numbers and call requirements.
Microsoft Calling Plan
Microsoft provides the calling plan and phone connectivity. It can suit businesses wanting a Microsoft-managed approach where available.
Operator Connect
A participating telecommunications provider connects calling into Teams, with numbers managed through the Teams environment.
Direct Routing
A third-party carrier connects to Teams through a certified Session Border Controller. It offers more flexibility for carrier and telephony requirements.
You do not need to know which option you need before contacting us. Start with your current numbers and how calls should work. We can help map the setup from there.
WHAT WE SET UP
Built Around How Your Calls Work Today
A good Teams Calling setup starts with the call flow, not the software. We first work out who should answer the main number, what happens when they are busy and what callers should hear after hours.
- Teams Phone licensing and user setup
- Business numbers and porting coordination
- Auto attendants and call queues
- Business hours, overflow and voicemail
- Caller ID and user calling settings
- Supported desk phones or headsets if required
Call recording, advanced integrations and other specialist features can be reviewed separately where required.
EXAMPLE CALL FLOW
Main Number
1
Caller hears your greeting
2
Reception queue rings
3
Overflow or voicemail if unanswered
Your actual call flow can be simpler or more detailed depending on the business.
NO DESK PHONE REQUIRED
Use Teams on the Devices That Suit Your Team
Many users are happy with a headset and the Teams app. Reception, shared areas or staff who prefer a handset can use supported Teams phones where appropriate.
Computer + Headset
A simple option for office staff already working in Teams throughout the day.
Mobile Teams App
Business calls can follow users when they are away from the desk, subject to connectivity and policy.
Teams Desk Phone
Use a supported physical handset for reception, shared spaces or users who prefer a traditional phone.
Call quality also depends on the internet and local network. If needed, Western Technology can review the office network, WiFi and switching as part of the project.
A GOOD FIT WHEN
Teams Calling Makes Sense
- Your team already works in Microsoft 365 and Teams
- You want calls, meetings and chat in fewer apps
- Staff work between office, home and mobile
- You want clearer call queues and business-hour routing
NOT SURE YET?
We Can Compare the Options
Teams Phone is not automatically the best phone system for every business. If you need a different style of hosted VoIP or specialist call-centre features, we can discuss the wider requirements before recommending the platform.
A SIMPLE ROLLOUT
From Current Phone System to Teams
The technical work happens in the background. Your team gets a clear handover and a calling setup that matches how the business actually operates.
01
Review the Current Setup
We confirm users, numbers, current provider, call flows and what should change.
02
Design the Call Flow
We map reception, queues, business hours, voicemail and the phone connectivity option.
03
Configure & Cut Over
Licensing, numbers and Teams Phone settings are prepared, then the agreed cutover is completed.
04
Test & Hand Over
We test the agreed call paths and show users the everyday calling features they need.
PERTH BUSINESS EXPERIENCE
Trusted With Everyday Business Technology
A few of the organisations Western Technology has supported with IT and technology projects.
COMMON QUESTIONS
Microsoft Teams Calling FAQs
Straight answers to the questions Perth businesses usually ask before moving phone calls into Teams.
Microsoft Teams Calling usually refers to using Microsoft Teams as a business phone system. With the appropriate Teams Phone licensing and a connection to the public telephone network, users can make and receive calls to normal phone numbers from Teams.
Often, yes. Existing numbers may be able to be ported or reused, depending on the current provider, the number type and the Teams Phone connectivity option selected. We confirm this before planning the cutover.
External business calling requires the appropriate Microsoft Teams Phone licensing plus a PSTN connection. The exact licences depend on your Microsoft 365 plan and the calling model being used.
Direct Routing connects Teams through a certified Session Border Controller and a third-party carrier. Operator Connect uses a participating provider integrated with Microsoft Teams. Microsoft Calling Plans are another option where Microsoft provides the phone connectivity.
Yes. Teams Phone supports call queues and auto attendants, which can be used to route callers to the right people or departments.
No. Many users call from the Teams app on their computer or mobile with a headset. Supported Teams desk phones can still be used where a physical handset is preferred.
Yes. Users can make and receive Teams Phone calls from supported Teams clients when they have suitable internet access and the required calling setup.
The cost depends on your Microsoft licensing, number requirements, PSTN connectivity, number of users, call flow and any hardware required. We can prepare a scope after reviewing your current phone setup.
Yes. We can provide ongoing Microsoft 365 and business IT support after the phone system is deployed if required.
READY TO TALK?
Tell Us How Your Calls Work Today
You do not need a technical brief. A few details about your current phone system are enough to start.
- How many people need a phone number?
- What business numbers do you use today?
- Who is your current phone provider?
- What should happen when the main number rings?
Prefer to talk? Call 08 6102 2010.
Get a Teams Calling Quote
Tell us what you are using now and what you want to improve.