Microsoft Teams Direct
Routing Perth

Microsoft Teams Direct Routing Perth

Calling Anywhere with Microsoft Teams

With Microsoft Teams, businesses can improve internal communication and collaboration. Through the Teams application, you will be able to make and receive calls utilising your Office 365 account and Western Technology Direct Routing Solution.

You may utilize MS Teams as your company phone system by connecting it to our SIP network via direct routing.

No matter where your clients are, Microsoft Teams enables your team to collaborate with them efficiently. When your employees are working from home, in the field, or in the office, direct routing will make connectivity easier.

What is Microsoft Teams Direct Routing?

  • Direct Routing connects Microsoft Teams to the public switched telephone network (PSTN).
  • Imagine it as a bridge that lets Teams users make and receive phone calls using regular phone numbers.

How does it work?

ms teams direct routing perth

  • Session Border Controller (SBC): Think of this as the traffic cop. It sits between Teams and the PSTN.
  • Telephony Trunks: These are the communication channels that connect the SBC to the PSTN. They allow voice traffic to flow between Teams and external phone numbers.

What are the benefits?

  • Choice: You can use almost any PSTN trunk with Teams Phone.
  • Interoperability: Connect Teams with third-party telephony equipment (like PBXs or analog devices).
  • Cost Savings: If Microsoft Calling Plan isn’t available, Direct Routing is a great option.

What are the requirements?

To use Microsoft Teams Calling with our Direct Routing Solution, one of the following is required:

  • Microsoft 365 Business Plan (Basic, Standard or Premium) + Business Voice without Calling Plan
  • Microsoft 365 Enterprise E1 or E3 + Phone System
  • Microsoft 365 Enterprise E5, which includes voice
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