POS Support & Servicing
Support and Servicing
At Western Technology, we fully support all the equipment we sell and service. We stand by our products and services, ensuring you receive outstanding support whenever needed. Our professional support team is dedicated to installing and maintaining your point of sale systems, guaranteeing trouble freeoperation. Our technical support staff possess extensive knowledge of all the products we supply and install, ensuring your equipment runs smoothly and efficiently. We are committed to providing exceptional service and addressing any issues promptly.
We know your time is best spent running your business, not dealing with technical issues. That’s why our support lines are available 24 hours a day, 7 days a week, 365 days a year. We offer a variety of support plans tailored to your needs. These plans provide not only technical assistance but also opportunities to consult with our experienced team on how to improve your software usage and increase your business efficiency. We’re here to ensure your operations run smoothly at all times.
Remote & Phone Support
Most issues can be quickly resolved remotely or over the phone with simple troubleshooting. Thanks to the Internet, we can support all customers remotely, whether you’re nearby or across the globe. Our technicians can dial into your system to diagnose problems immediately.
We provide a secure remote access support application pre-installed on all our POS equipment. This allows us to access your computer or network from our office, ensuring we can service your requests quickly and effectively.
Onsite Support
If hardware failures occur, we can arrange for a local field service technician to visit your site for repairs. If the issue can’t be resolved onsite, the technician often has a loan unit to install temporarily while your hardware is serviced or repaired in our workshop.
Our technicians are also available for onsite system maintenance, upgrades, issue resolution, application development, and the implementation and training of new features. We ensure your systems are always running smoothly and efficiently.
Our Point of Sale Services:
- Installation and Setup: We provide trouble free installation and setup of POS systems, ensuring they are ready to use with minimal disruption to your business.
- Customisation: Our POS systems are highly customisable to fit the specific requirements of your business, from retail and hospitality to service industries.
- 24/7 Support: Our support team is available around the clock to assist with any technical issues, ensuring your POS system operates smoothly at all times.
- Remote Troubleshooting: Most issues can be resolved remotely, allowing our technicians to diagnose and fix problems quickly and efficiently.
- Onsite Repairs and Maintenance: For hardware failures or complex issues, we offer onsite repair services and system maintenance to keep your operations running without interruption.
- Training and Consultation: We provide comprehensive training for your staff and ongoing consultation to help you maximize the benefits of your POS system.
- Regular Updates: We ensure your POS system is always up-to-date with the latest features and security measures.
Your IT Partner
Why Choose Western Technology?
At Western Technology, we understand that selecting a IT Services Provider can be overwhelming. That’s why we aim to provide our clients with a personalised experience that is tailored to their specific IT needs. With our team of skilled professionals, we deliver exceptional IT support that aligns with your business goals and budget. Our commitment to proactive maintenance and monitoring means that you can rest assured that your IT infrastructure is performing at its best 24/7. Contact us today to learn more about how we can help you streamline your operations and grow your business.
99.9%
Network Uptime
97%
Customer Satisfaction Rate
Clients we've worked with
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Frequently Asked Questions
We provide POS systems for a wide range of industries, including bakeries, cafes, restaurants, retail stores, gyms, convenience stores, and more.
Yes, our POS systems are highly customizable to meet the specific needs of your business, ensuring a perfect fit for your operations.
Absolutely. Our support team is available 24/7 to assist with any technical issues, ensuring your POS system runs smoothly at all times.
For hardware failures, we can arrange for a local field service technician to visit your site for repairs. If the issue can't be resolved onsite, we provide a loan unit while your hardware is serviced in our workshop.
Yes, most issues can be resolved remotely. Our technicians can diagnose and fix problems quickly and efficiently through remote access.
We offer comprehensive training for your staff to ensure they are proficient in using the POS system. This includes training on system features, updates, and best practices.
We ensure your POS system is regularly updated with the latest features and security measures to keep your business running efficiently.
Yes, our technicians are available for onsite system maintenance, upgrades, issue resolution, and implementation of new features.