Top 3 Reasons Local Businesses are Frustrated with their IT Service Provider in 2023
Is your IT help not good enough? Local Perth businesses are unhappy with their IT service provider for the top three reasons in 2023.
As part of their plan to maximise profits and speed up growth, businesses often rethink the
Managed IT service providers they use.
In 2023, local perth companies that want to improve their systems and workflows are paying the most attention to IT support and tech solutions.
These places are very important because they help cut costs and make sure the system
works well.
In this piece, we look at the top three reasons why many local businesses decide to switch
to our IT support services.
Response Times That Are Slow
Ever had a serious problem with your computer or phone that needed to be fixed right
away, but when you called the IT support centre, no one answered, so you had to send an
email instead?
Then you wait, and wait, and wait. You don’t hear back for hours, so you have to find out
what’s going on with your problem.
Does this story make you feel anything?
Your present IT service provider’s slow response time is the main reason why we've gained
so many new clients. It’s not hard to see why.
In an age where everything is done online, companies want fast, skilled service with
reasonable times to solve problems. Any good IT service company knows that this is
something that can’t be changed.
Bad things that happen
In the IT world, disasters are things like security breaches, long periods of downtime, and
losing a lot of data.
Usually, local companies come to us a few months after a disaster
because they were unhappy with the disaster itself and the large recovery bill from their
current provider.
Such situations don’t have much to do with managed services, and because ransomware
threats are always a threat, we’re getting a lot of new clients because of them.
Services That Didn't Fit
Sometimes, your business grows so much that your current IT service provider can’t keep up. A good example of this is a former client who was happy with their provider until they needed more creative and advanced solutions to improve their business processes for the digital age.
The COVID-19 pandemic caused them to need digital solutions like a touchless sign-in system for their reception area. However, their former IT service provider couldn’t help them. Lucky for us, they found us. Now, we’re looking at many of their manual processes and planning the next steps for their project to digitise them.
If you find yourself in any of these situations, it’s time for us to talk. Contact us right away.
Get a FREE Managed IT Quote!
Ready to enhance your business’s IT security and efficiency? Contact Western Technology today! As experts in managed IT services in Perth, WA , we’re here to optimise your digital operations. Reach out now for IT Solutions tailored to your needs.